Refund and Returns Policy

1. Return Eligibility
We accept returns for books purchased from our online bookstore within 14 days of receipt. To be eligible for a return, the book must be in its original condition, unused, and in the same packaging as received.

2. Initiating a Return
To initiate a return, please contact our customer service team at info@carolinearthur.com within the 14-day return period to request a return authorisation. You may be required to provide proof of purchase or order details to facilitate the return process.

3. Return Process
Once your return request is approved, you will receive instructions on how to return the book. Please securely package the book to prevent damage during transit and include any accessories or promotional items that were included with the original purchase.

4. Refund or Exchange
Upon receiving the returned book and verifying its condition, we will process a refund to your original payment method or offer an exchange for another book of equivalent value. Refunds may take up to 14 days to reflect in your account, depending on your payment provider.

5. Return Shipping
Customers are responsible for return shipping costs unless the book is faulty, damaged, or incorrect due to our error. We recommend using a trackable shipping service for return shipments and retaining proof of postage for your records.

6. Non-Returnable Items
Personalised or customised books, digital downloads, and gift cards are non- returnable and non-refundable. Books that show signs of use, damage, or missing components may not be eligible for return.

7. Contact Us
For any questions or assistance regarding returns, please contact our customer service team at info@carolinearthur.com.

8. Policy Updates
We reserve the right to update or modify our returns policy at any time. Any changes will be communicated on our website. Thank you for shopping at our online bookstore. We strive to provide a seamless and satisfactory shopping experience for all our customers.

 

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