1. Return Eligibility
We accept returns for books purchased from the Caroline Arthur online bookshop within 14 days of receipt. To be eligible for a return, the book must be in its original condition, unused, and in the same packaging as received.
2. Initiating a Return
To initiate a return from the Caroline Arthur online bookshop, please complete the returns form below within the 14-day return period to request a return authorisation. You may be required to provide proof of purchase or order details to facilitate the return process.
3. Return Process
Once your return request is approved, you will receive instructions on how to return the book. Please securely package the book to prevent damage during transit and include any accessories or promotional items that were included with the original purchase.
4. Refund or Exchange
Upon receiving the returned book and verifying its condition, a refund will be processed to your original payment method or you will be offered an exchange for another book of equivalent value. Refunds may take up to 14 days to reflect in your account, depending on your payment provider.
5. Return Shipping
Customers are responsible for return shipping costs unless the book is faulty, damaged, or incorrect due to our error. A trackable shipping service for return shipments is recommended, as is retaining proof of postage for your records.
6. Non-Returnable Items
Personalised or customised books, digital downloads, and gift cards are non- returnable and non-refundable. Books that show signs of use, damage, or missing components may not be eligible for return.
7. Contact Us
For any questions or assistance regarding returns, please contact the customer service team at info@carolinearthur.com.
8. Policy Updates
Caroline Arthur reserves the right to update or modify this returns policy at any time. Any changes will be communicated on this website. Thank you for shopping at the Caroline Arthur online bookshop. Caroline strives to provide a seamless and satisfactory shopping experience for all our customers.